Support Centre

For any support-related query, please email or call with as much information about the issue as possible.

For existing Kibo Customers, please use this Kibo Speed Test

Contact Info
+27 21 036 0011 (CPT)
+27 10 045 1400 (JHB)
+27 31 880 0008 (DBN)
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Managed Connectivity

As a specialist connectivity provider which owns and operates its own network across South Africa, Kibo Connect delivers cost-effective and high performance Next Generation connectivity and solutions for businesses of all sizes.

With data centres in Johannesburg, Durban & Cape Town and international routing via all five of the undersea cables that touch South Africa, our network is designed to support your needs at the highest of standards.

Being vendor agnostic, Kibo Connect is able to aggregate traffic from all the primary national carriers with our last mile solutions focused on fibre optics and microwave.

Please see our Connectivity Matrix below to determine which solution would best support your needs.

Business Connectivity Consumer Connectivity

Fibre to the Business


Business Broadband

Fibre to the Home


Uncapped Soft cap to prevent
runaway expense
Unshaped Shaped
Symmetry Symmetric Symmetric Symmetric
(When Available)
Asymmetric Asymmetric Asymmetric
Contention Uncontended Uncontended Low 10:1 Low 10:1 Low 10:1 Low
Quality of Service Best Effort Best Effort Best Effort Best Effort
Service Level Business SLA Business SLA Best Effort Best Effort Best Effort Best Effort
Support 24 x 7 24 x 7 24 x 7 8 x 5 8 x 5 8 x 5
FUP None None None Applied Applied Applied